Help & support
Find answers about bookings, payments, your wallet and account. If you still need help, email us.
Contact support
Tell us what happened and include a booking ID if it helps us find the issue. Never send passwords, codes or full card details.
Or email us at support@walifi.app
Expected response: as soon as possible. We normally respond to data-rights requests within one month.
Send feedback
Found a bug or have an idea for Walifi? Send feedback with up to 3 screenshots.
Send feedbackFrequently asked questions
How do I book a service?
Open a service listing in the app, choose an available time and follow the booking steps. Some listings support instant booking; others need the provider to confirm availability.
How do payments and refunds work?
Pay through the app when confirming a booking. Refund eligibility depends on what happened and the applicable policy. For a booking problem, use the dispute flow when available or contact support with the booking ID.
Read the refund policyWhere can I see my wallet points?
Open Wallet in the app to see your balance and recent activity, including points earned or redeemed. Available uses depend on the options shown in your wallet.
How do I become a provider?
Open the provider area in the app and apply for the service types you want to offer. Complete the requested profile and qualification steps. Your application is reviewed before you can offer services.
How do I report or block someone?
Use the report action on the relevant content or message. To manage blocked users, open Settings, then Safety & privacy, then Blocked users. You can also contact support if the in-app action is unavailable.
How do I get a copy of my data?
In the app, open Settings, then Safety & privacy, then Export data. Submit a request and follow the instructions to download the export when it is ready.
How do I delete my account?
In the app, open Settings, then Safety & privacy, then Delete account. The app shows any items you need to resolve first, such as active bookings. Follow the confirmation steps to complete the request.
Read the account deletion policy