Terms of Service

1. Who operates Walifi

Walifi is operated by [LEGAL ENTITY NAME], registration number [REGISTRATION NUMBER], with registered address at [REGISTERED ADDRESS] ("Walifi", "we", "us"). Contact: support@walifi.app.

2. Accepting these terms and eligibility

By creating an account or using Walifi, you agree to these Terms, the Privacy Policy, Community Guidelines, and any booking or refund terms shown before a transaction. If you do not agree, do not use the service.

You must provide accurate information and be legally able to enter into the relevant agreement. You must be at least 18 to offer or book paid services unless Swedish law and Walifi's approved product rules expressly allow otherwise. A parent or guardian is responsible for any permitted minor's use.

3. Accounts and security

• Keep your login credentials and one-time codes confidential and notify us promptly of suspected unauthorized access.
• Do not create misleading identities, impersonate another person, transfer an account without permission, or evade a suspension.
• You are responsible for activity performed through your account unless caused by Walifi's failure to use reasonable security measures.
• We may verify provider identity, qualifications, service information, or other details, but verification is not a guarantee of future conduct or service quality.

4. Marketplace roles and bookings

Walifi provides technology that helps pet owners and independent providers find one another, communicate, book services, and manage payments. Unless a booking screen expressly says otherwise, the service agreement is between the customer and provider; providers are not Walifi employees or agents.

Customers must provide accurate pet, health, behavior, access, and emergency information relevant to safe care. Providers must describe services accurately, maintain any legally required permits or insurance, follow agreed care instructions, and promptly disclose incidents.

Walifi is not an emergency service or veterinary provider. For an urgent medical or safety issue, contact a veterinarian or emergency authority directly.

5. Prices, payments, cancellations, and refunds

The total price, currency, fees, cancellation conditions, and any refundable amount should be shown before you confirm an action. You authorize Walifi and its payment provider to process the displayed amounts. Provider payouts may be delayed while a dispute, refund, fraud review, or legal obligation is unresolved.

Cancellations, no-shows, disputes, and refunds are governed by the Refund and Cancellation Policy and the policy preview shown for the booking. Mandatory consumer rights always prevail over conflicting terms.

6. User content and licence

You keep ownership of content you submit. You grant Walifi a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt for technical formatting, display, and distribute that content only as needed to operate, secure, moderate, and improve the service. The licence ends when the content is deleted, except for reasonable backup periods and content lawfully retained for disputes, safety, legal claims, or compliance.

You must have the rights and permissions needed to share content, including images of people, pets, homes, messages, and personal information. Do not upload confidential or unnecessary medical information about another person.

7. Community safety and moderation

The Community Guidelines form part of these Terms. You may report content and block users using the in-app tools. We may investigate reports; preserve evidence; restrict interactions; hide, remove, or restore content; suspend accounts; and contact authorities where reasonably necessary for safety or law.

Moderation decisions can be imperfect. You may request review or appeal by contacting support@walifi.app with enough information to identify the decision. Do not misuse reporting tools or retaliate against a reporter.

8. Prohibited use

• Illegal, fraudulent, deceptive, threatening, harassing, hateful, sexually exploitative, or animal-harming activity.
• Spam, fake bookings or reviews, payment manipulation, scraping, unauthorized automation, malware, security testing without written permission, or interference with the service.
• Sharing another person's private information, impersonation, intellectual-property infringement, or content you have no right to disclose.
• Using Walifi to avoid safety controls or move a transaction off-platform in a deceptive manner.

9. Availability and changes

We aim to provide a reliable service but cannot promise uninterrupted or error-free operation. Features may change, be limited by country, or be temporarily unavailable for maintenance, security, legal, or operational reasons.

We may update these Terms. For material changes, we will provide reasonable notice and, where required, request acceptance before continued use of affected features.

10. Suspension and account deletion

You may request account deletion in the app or at /delete-account. A 30-day restoration period applies. Active bookings, active service requests or bids, and shared-pet ownership may need to be resolved first. The Account Deletion Policy explains what is deleted, anonymized, or retained.

We may restrict or suspend an account where reasonably necessary for safety, fraud prevention, legal compliance, non-payment, serious or repeated policy violations, or protection of users and animals. Where appropriate, we will explain the action and provide an appeal route.

11. Responsibility and liability

Nothing in these Terms excludes liability that cannot lawfully be excluded, or limits mandatory consumer rights. Subject to that rule, each user is responsible for their own conduct, pets, property, service decisions, and agreements with other users.

To the extent permitted by law, Walifi is not responsible for indirect or unforeseeable loss, or for a user's acts, omissions, service quality, or content. [LIABILITY CAP AND BUSINESS-USER TERMS TO BE REVIEWED BY SWEDISH COUNSEL].

12. Governing law, disputes, and contact

These Terms are governed by Swedish law, without taking away mandatory rights you have under the law of your country of residence. Consumers may also have access to local consumer dispute-resolution bodies. Before starting formal proceedings, please contact support@walifi.app so we can try to resolve the issue.

Legal notices may be sent to [LEGAL NOTICE ADDRESS]. Privacy requests are handled as described in the Privacy Policy.